About The Unit

The Quality Assurance Unit of the University of Lagos oversees; Quality Assurance Matters, SERVICOM– Service Delivery Matters, Anti-Corruption and Transparency matters. It is responsible for internal quality assurance system. An internal Quality Assurance system (IQA), is a system aiming at setting up, maintaining and improving the quality and standard of teaching, scholarship (student learning experience), research and service to community. The overall objective of the Quality Assurance system is to continuously promote and improve the quality of the core activities and the institution as a whole.

Brief History of The Unit

Consequence upon the core provision of Service Compact   with All Nigerians (SERVICOM) established at  the Special Presidential Retreat on Service Delivery in Nigeria on 21st March, 2004, which says: “We dedicate ourselves to providing the basic services to which each citizen is entitled in a timely, honest, effective and transparent manner, the Quality Assurance and Servicom Unit of the University of Lagos was formally established on May 12, 2012. The pioneer Director and Deputy Director were Professor Solomon Adewale Okunuga and Dr. Virgy Onyene (now Professor). The immediate past was Director while the current Director and Deputy Director are Professor Grace O. Otinwa and Dr. Dr. S.A. Oladipo.

Quality Assurance System Operations

The overall objective of the quality assurance system is to continuously promote and improve the quality of the core activities and the institution as a whole. The Internal Quality Assurance System Operates through the following:

  • Internal Policy

The internal Quality Assurance Policy of the University of Lagos deals with; strategy, procedures, standards, organization, responsibilities, implementation, monitoring and revision.

  • Monitoring System

Monitoring of Lectures, Monitoring of Examinations, Monitoring of Research Performance, Monitoring of Students progress, drop-out & pass rates, Feedback from Labour market and Alumni

  • Periodic Review

Provision of formal mechanisms for periodic review or evaluation of the quality of core activities of programmes and degrees, research activities and community service using

  • Quality Handbook

The Quality Handbook of the University of Lagos Quality Assurance and SERVICOM Unit documents all regulations, processes, and procedures concerning quality assurance in the institution.

The Quality Assurance & SERVICOM Unit Team

Prof. Grace. O. Otinwa


Professor Grace Otinwa is the current Director, Quality Assurance and SERVICOM Unit, (Office of the Vice Chancellor). Grace Otinwa obtained her Ph.D. in Exercise Physiology from the University of Lagos. She has served as the Head, Department of Human Kinetics & Health Education, University of Lagos (UNILAG). 

A Iyiade

Senior Exec. Officer

E. A. Adegoke

Princ. Assit. Registrar

B. Oseni Esq.

Princ. Assit. Registrar

O. J. Ossai

Data Processing Officer

S. Oluwole

Information Officer

A. A. Adeiga

Assistant Registrar

U. U. Nelson

Administrative Assistant

Call Now Button
Service Failure Report Form

Kindly complete the form to submit your complaint. Your privacy and confidentiality is guaranteed.