quality Assurance and Servicom Unit

Office of The Vice Chancellor

University of Lagos

***HOD Sir/Ma, Have you moderated exam questions?***    ***Great Akokites! Have you printed your exam Dockets?***    ***Great Akokites! Remember, bringing your phone to the exam hall is the easiest form of exam malpractice***
  • Quality Assurance

The Quality Assurance Unit of the University of Lagos is responsible for internal quality assurance system. An internal Quality Assurance system (IQA), is a system aiming at setting up, maintaining and improving the quality and standard of teaching,… [Read more]


Quality Assurance and Servicom Unit of the University of Lagos was formally established on May 12, 2012. SERVICOM is about service: doing what we’re employed to do. “Service is what we offer ourselves for. And service is what the people are entitled to expect from us”. [Read more]

  • About the QA&S Unit

The Quality Assurance & SERVICOM Unit of the University of Lagos oversees; Quality Assurance Matters, SERVICOM– Service Delivery Matters, Anti-Corruption and Transparency matters. It is responsible for internal quality assurance system….[Read more]

Welcome Message From The Director

It gives me pleasure to welcome members of the University Community and other stakeholders to the website of the Quality Assurance and SERVICOM Unit.This website is loaded with varieties of items such as Information, News Update, Frequently Asked Questions, Gallery and Downloads as well as Uploads on Faculty Board of Studies/Examinations, Work Plan, Student and Staff Complaints among others.

Quality Assurance and SERVICOM are similar to identical twins. Their functions are interwoven. Simply put, there is a symbiotic relationship between the two terms.One way to make a clear distinction between the duo is to define the  two terms. [Read more]

Prof. Grace. O. Otinwa

Director, Quality Assurance and SERVICOM Unit


News update

  • Internal Policy

The internal Quality Assurance Policy of the University of Lagos deals with; strategy, procedures, standards, organization, responsibilities, implementation, monitoring and revision.

  • Monitoring System

Monitoring of Lectures, Monitoring of Examinations, Monitoring of Research Performance, Monitoring of Students progress, drop-out & pass rates, Feedback from Labour market and Alumni

  • Periodic Review

Provision of formal mechanisms for periodic review or evaluation of the quality of core activities of programmes and degrees, research activities and community service using

  • Quality Handbook

The Quality Handbook of the University of Lagos Quality Assurance and SERVICOM Unit documents all regulations, processes, and procedures concerning quality assurance in the institution.

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